Effective Date: April 4, 2023
Contact: soundnklave@gmail.com
1. Introduction
Sound Nklave provides online music classes and lessons that are accessible virtually. Since we offer digital services, there is no physical shipping involved. This policy outlines how you will receive access to your online classes after booking and payment.
2. Class Access and Confirmation
- Upon completing your booking and payment, you will receive a confirmation email with all necessary details, including session dates, times, and access links.
- Links to virtual sessions are typically provided through platforms such as Zoom or Google Meet. Details will be included in the confirmation email.
3. Delivery Timeline
- For single sessions, access details are sent immediately after payment confirmation.
- For course packages, you’ll receive class access information for each session on a scheduled basis as outlined during enrollment.
4. Troubleshooting Access Issues
- If you do not receive your class access link within 24 hours after booking, please contact us at soundnklave@gmail.com.
- Sound Nklave is not responsible for delayed or missed classes due to incorrect email addresses provided at the time of booking.
5. Class Rescheduling and Cancellations
- If a class needs to be rescheduled or canceled, Sound Nklave will notify you in advance and provide options for a new time slot or session credit.
6. Refund Policy
For refund and cancellation information, please refer to our Refund and Return Policy on the website.
For further assistance with online class bookings or access, feel free to reach out to us at soundnklave@gmail.com.